I went to the T-shop to check on my phone because I hadn't heard anything yet, and I noticed they had the wrong number on my form. Turns out, they had my (replacement) phone there. The lady was very nice and I hope this one works better than the other one. At least it doesn't have any dead parts in the screen (so far) and it seems to work properly. I give it another week before I slap my Zagg shield on it.